SERVICES
how can we help?
- Is your device running slowly or freezing?
- Does it shut down by itself?
- Not turning on at all?
- Not connecting to the internet?
- Do you have a virus or malware?
- Have you damaged your screen?
- Has it been dropped or liquid damaged?
- Is it overheating?
- Have you lost your files?
- Need some personal tuition?
GIVE US A CALL
or check out our SERVICES sub-menu for more detailed information
Why choose us?
free diagnosis and quote
1 hour of free fault diagnosis and quote for repair
free local call out
Save time, money and fuel costs. Charge applies if further than 5 miles drive of our workshop
10% discount
10% off your first repair with us by quoting code NEW10 - discount applies to labour, not parts
no surprise bills
All prices agreed before work commences
we dont send your device away
All repairs are carried out at your home or office or in our workshop
Fast turnaround time
This is usually 24 hours - unless parts need to be ordered
no fix no fee guarantee
If we cannot repair your device, there is nothing to pay!
warranty
All repairs come with a warranty - 3 months for hardware repairs and 1 month for software repairs
Outstanding Customer Service
See our many 5 star reviews on Google
Our staff
Qualified, experienced technicians with extensive knowledge
terms & conditions
Service Agreement
By handing over your device, or allowing call-out access to your premises, or allowing remote support, you agree to comply with our Terms & Conditions and give us permission to assess or repair your device.
Data Privacy
We only collect your personal details to provide our services. We will never share these details.
Definition
The word “device” means PC, laptop, tablet, mobile phone, TV or any other electronic equipment.
Device Data
It is your responsibility to ensure your device’s data is backed up before our assessment or repair. We are not liable for any loss of data that may occur during our assessment or repair. Any data stored on your device will be handled by us in a strictly confidential manner.
Liability
We are not liable for loss or damage to your device or equipment due to fire, theft, accident or any other cause beyond our control.
Call-out charge
We offer free local call-out for on-site services or device collection and return. However, if your premises is a driving distance of 5 miles or further from our workshop, located at ME16 0WG, a £10 charge applies per round trip, to cover our time and vehicle running costs. We will advise if this charge applies to you before the call-out. If applicable, the charge stands even if your device is not repairable.
Repair cost
We work on a No Fix, No Fee basis. We will always inform you of the cost of repair and ask for your agreement before proceeding. The agreed payment is due on completion of work.
If your device requires replacement parts, the cost of which exceeds £100, we will require upfront payment for these parts. We accept cash, card, bank transfer or PayPal payments. Our remote support service requires remote payment, either by bank transfer or PayPal.
Additional faults
You accept that your device may only show certain symptoms of a larger technical fault. We are not responsible for any other faults which occur during or after our assessment or repair. Any other repair work will be chargeable.
Warranty
You accept that this repair may void existing manufacturer or retail warranties.
We provide the following warranties on repairs:-
3 months for new hardware repairs and genuine OEM screen and battery replacements.
1 month for reconditioned hardware repairs and 3rd party compatible screen and battery replacements.
1 month for software repairs.
T&C changes
We update these terms periodically. Continued use of our services means you accept the updated terms.